Chapter 4: Measuring The Success Of Strategic Initiative

   hyeee :)  now we meet again to discuss about this chapter 4. Chapter 4 is about  measuring the success of strategic initiative. What is all about ?

there are a few important point in these chapter which is :

 a) MEASURING INFORMATION TECHNOLOGY’S SUCCESS ;

1.           Key performance indicator is a measures that are tied to business drivers
2.           Metrics are detailed measures that feed KPIs
3.           Performance metrics fall into the nebulous area of business intelligence that is neither technology, nor business centered, but requires input from both IT and business professionals

b)  EFFICIENCY AND EFFECTIVENESS

1. 
   
1.         Efficiency IT metric – measures the performance of the IT system itself including throughput, speed, and availability
2.         Effectiveness IT metric – measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases

Common types of efficiency IT metrics

Common types of effectiveness IT metrics

c)  METRICS FOR STRATEGIC INITIATIVES

·         Website metrics.

·         Supply chain management (SCM) metrics

·         Customer relationship management (CRM) metrics

·         Business process reengineering (BPR) metrics and Enterprise resource planning (ERP) metrics 

** Balanced scorecard- a management system, in addition to a measurement system, that enables                 organizations to clarify their vision and strategy and translate them into action.

thank you :)

xoxo :D